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United Way 2-1-1 Help Center Adds Live Chat Option

United Way of Hancock County has announced that the Hancock County 2-1-1 help center is now accessible by live chat via the internet. The added service connects the individual with a trained specialist who chats with the person about each issue, reviews eligibility for services, discusses what resources in the community can help and advocates for the person when needed. To access the chat feature, Hancock County residents can go to http://liveunitedhancockcounty.org/211 and click on the “live chat” button. There is also an option to email the 2-1-1 help center. Residents can still call 2-1-1. The service is free and available to the public. Social Service agencies are also encouraged to use the service to assist clients.

The United Way 2-1-1 help center can provide information on veteran's services, health care, health insurance, prescription assistance, food, clothing, utility help or mortgage assistance, tax preparation, behavioral health and more.

Agencies that would like to update information or be added to the database can send an email to 211updates@unitedwaycleveland.org. A community resource content specialist will follow up to see if the agency meets the inclusion criteria. The 2-1-1 help center will not generally include for-profit businesses, private practitioners or retailers. Other restrictions may also apply.

United Way’s 2-1-1 help center was established in Hancock County in 2008 as a result of the 2007 flood. United Ways across the country have been utilizing the easy-to-remember number since the late 1990s. Currently, 2-1-1 help centers are in all states. In Ohio, more than 80% of the population is covered by the service.